Overview

Effective Date: 23 June 2025
Last Updated: June 2025
Business Name: Farnham Stables CC
Jurisdiction: South Africa

Farnham Stables CC (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using Farnham Online, our membership and online coaching platform.

By using our website, purchasing a product, or signing up for a membership, you consent to the practices outlined in this policy.

1. Information We Collect

We collect the following personal information:

  • Account Details: Name, email address, password, billing address, phone number
  • Payment Information: Processed securely by Payfast, Yoco, and WooCommerce — we do not store your full credit card details.
  • Usage Data: Pages visited, content accessed, time spent, and navigation patterns
  • Device Data: IP address, browser type, device type, and operating system
  • Marketing Preferences: Newsletter sign-up, opt-in choices, and communication history

2. How We Use Your Information

We use your information to:

  • Provide access to purchased content and manage memberships
  • Process payments and send order confirmations
  • Respond to customer enquiries and provide support
  • Send service-related notifications and marketing emails
  • Improve the performance, layout, and content of our website
  • Ensure security and prevent unauthorised access or fraud

3. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Improve your browsing experience
  • Remember your login credentials (if chosen)
  • Collect analytics on user behaviour (via tools like Google Analytics)
  • Deliver relevant content and promotions

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect website functionality.

4. Marketing & Communications

By signing up for a membership or purchasing a product, you agree to receive:

  • Service-related emails (e.g., receipts, renewal notices, product updates)
  • Occasional newsletters or promotional messages from Farnham Online

You can opt out of marketing emails at any time using the “unsubscribe” link provided in our emails. Service emails related to your account will still be sent.

5. Third-Party Services

We may share limited personal information with trusted third parties solely for the purpose of operating our platform and processing payments. These include:

  • Payfast & Yoco (payment processing)
  • MemberPress (membership management)
  • Google Analytics (website analytics)

These services are required to uphold data security practices compliant with local laws and international standards.

6. Data Security

We take appropriate technical and organisational measures to secure your data and prevent unauthorised access, including:

  • Secure Sockets Layer (SSL) encryption
  • Limited access to administrative interfaces
  • Regular platform updates and security audits

7. Your Rights (POPIA Compliance)

As a South African user, your rights under the Protection of Personal Information Act (POPIA) include:

  • The right to know what personal information we hold
  • The right to request correction or deletion of your personal data
  • The right to object to certain uses of your data
  • The right to lodge a complaint with the Information Regulator

To exercise any of these rights, email us at info@farnhamonline.co.za.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

9. Children’s Privacy

Farnham Online is not intended for use by children under the age of 18 without supervision. We do not knowingly collect personal data from minors without parental consent.

10. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our platform implies acceptance of these changes.

11. Contact Us

For questions or concerns about this policy, please contact:
📧 info@farnhamonline.co.za